Select Page

Frequently Asked

Questions (FAQs)

I need help. Who should I call or text?

If it is an emergency, please call 911. For non-emergencies, please call or text 2-1-1 on your phone, or 1 (877) 275-6569, to get help. Free and confidential. Open daily from 7:00 am to 10:00 pm.

You may also search the 211 online database at any time to look for resources for yourself.


Why should I use 211? What resources can they help me with?

Aloha United Way 211 is Hawaii’s only comprehensive, statewide community information and referral service. 211 Specialists help you find food, shelter, financial assistance, child care, parenting support, elderly care, disability services, job training, and much more. For more information, please visit


AUW Helpline

Call 211
Call & Text 1(877)275-6569

Aloha United Way 211 provides information for finding food, shelter, financial assistance, child care, parent support, elderly care, disability services, job training, and many more services.  Search online database 24/7.

Daily 7am-10pm

Parent Line

 Call (808)526-1222 - Oahu
Call 1(800)816-1222 - Toll Free

The Parent Line provides resources for parents on child behavior & development, parenting, caregiver suport & community resources. Closed on State and Federal holidays.

Monday -Friday 8am-6pm
Saturday - Sunday 9am-1pm

Hawaii CARES

(808)832-3100 - Oahu
All Islands, Toll Free

1(800)985-5990 Multilingual COVID-19 Emotional Distress

If you or a loved one is feeling anxious, experiencing a crisis, thinking of suicide, is in need of access to mental health or substance use treatment, or is experiencing distress related to COVID-19 & other challenges, help is available. Visit Hawaii CARES.

Daily 24/7

Domestic Violence Action Center Help Lines

Call (808)531-3771 - Oahu
Call 1(800)690-6200 - Toll Free
Text 1(605)956-5680

If you are experiencing an emergency, please call 9-1-1. Domestic Violence Action Center provides information on how to get help and can answer your questions about domestic violence.

Call Monday -Friday 8am-5pm
Text 24/7

Provider FAQs

How do I use the Aloha At Home website? was built to help you on your mission to strengthen families. Feel free to download, share, and use the graphics and video links on your website, social media, printed material, etc. When posting on your website please provide a link back to our website and use the following hashtag #alohaathome on social media.


Where can I download the resources, images, videos?

You may download the resources here:


Who runs

Aloha at Home is organized by the Early Childhood Action Strategy (ECAS), who brings together government and nongovernment organizations to align priorities for children prenatal to age eight, streamline services, maximize resources and improve programs to support our youngest keiki. ECAS is organized into six cross-disciplinary teams: Healthy & Welcomed Births, On-Track Health & Development, Equitable Access to Programs & Services, High Quality Early Learning Programs, School Readiness for Successful Transitions, and Safe & Nurturing Families (which includes projects like Aloha at Home).


How do I partner with Aloha at Home? Can you post my events?

At this time, we will be collecting your information and events to post for the future. Please send us a message here.